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Put Your Landing Pages to the Test

At Pure Visibility, one of our core competencies is Pay Per Click advertising (PPC). While some may think that navigating the interfaces at Google is where paid search management begins and ends, we know it is only the tip of the iceberg. One of our core values, “Driven to Improve,” plays out constantly in our interactions with our paid search clients.

In the paid search arena, landing page testing is one area where Pure Visibility gains extra leads and conversions for clients. It’s exciting, and we can see the results of quality landing page design, immediately.

I have been managing a very exciting project at PV since I joined the company. One of the sub-projects in that engagement, which I have really enjoyed, is a true team effort. Some of the stakeholders and team members include client representatives and their third-party website designers.

It has been an exciting project from a team building point-of-view, as the client manages both agencies. We all work closely to make sure the results meet our expectations and the client wins.

Good landing page design takes into account what the potential customer is looking for, website usability, and a compelling sell or call-to-action. Before the PPC part of the business can do its magic, the landing page has to be designed.

We design the blueprints (or wireframes) for the web design firm to create. After the page is designed, copy is written, and everything is perfect and approved, the new landing page is moved to a production environment where Pure Visibility’s PPC Pirates (a.k.a. Analysts) can use and test it.

Google has tools that make A/B testing very simple to understand. Using Google Website Optimizer, Pure Visibility’s PPC analysts can set up a test which sends users to the existing, control version of a landing page (A), 50% of the time, and then to a test version (B), the other 50% of the time. If there is a statistically significant improvement in conversion rate between A and B, the interface will let us know and the test will be over.

At that point, we can roll out that winning landing page to a production environment and use it 100% of the time. Since the client has several brands, this landing page design can be scaled and we see gains across all brands. Excellent!

In our last landing page test, the new version of the page was so compelling that it showed a 37% improvement over the older page with a 99.9% level of confidence.

The next time you search the web for something and you soon find yourself on a company’s landing page, stop and think, “How can they do better?” I always do.

Right for Your Audience? Write for Your Audience…

Getting started in designing or redesigning your website should begin by answering this question: who am I trying to reach with the website? By putting the customer first and serving their needs, you can connect with them. The copy on the site should show them how your product or service will solve their problem.

To design your site right, you should begin by thinking about the goals of your potential audiences. Why will people be coming to your website? What problem will they be trying to solve? What search terms will they use to find you? What information are they seeking?

Your potential audience is often composed of people in various roles. They may be potential customers, current customers, investors, job seekers, or even your own company’s staff. Take into consideration all of these roles when designing the site and writing copy, but prioritize the list to handle any conflicts.

The highest priority target audience for a e-commerce or lead-generating website is most likely potential customers. Remember, your website is essentially an online welcome mat and could quite possibly be the first point of contact that you have with your potential customer.

The primary space on the Home page of a website should be devoted to helping customers find the products and services they need. Make sure that the website copy uses terms that your potential customers would search for to find your website, rather than internal company names for your products. Of course, internal product names can and should be included as well, but make sure things are spelled out in plain wording using targeted search terms. You want your potential customers to find you using a search engine, right?

Here are some things you can do to learn more about your website audience:
  • Interview customers
  • Develop website personas
  • Conduct a usability study on your website – watch how users interact
  • Do keyword research for your industry – try out Google Insights, a free tool based on real world search history
Many companies feel that they already know their prospective customer, from a demographic point of view. Yet we find that every company can also apply these simple techniques to learn even more, and ultimately hone both their online message and the methods to reach people.

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