Five Steps to Optimizing Local Search Marketing to Secure and Promote Your Brand

Running a small business is tough stuff, and complicated even more when large national brands begin throwing their weight around and engage in questionable practices. Small business owners are left wondering what is and is not legal when it comes to aspects of online marketing. If you’re a small business owner, here’s what you can do to protect and promote your brand, and to help you recognize when another business has overstepped their bounds online.

Here’s the kind of thing that could happen. Last week I spoke with University Flower Shop of Ann Arbor, who were vexed that a national competitor of theirs, ProFlowers.com, had done some very questionable and shady marketing tactics to attain new business, at their expense.

ProFlowers.com claimed the Google Places page of UFSAA, and changed the phone number to their own. Because of this, anyone who tried to call UFSAA ended up talking to the customer service department at ProFlowers. This was shady indeed.

ProFlowers was also showing up in the AdWords listings for University Flower Shop terms. Again, UFSAA worried that they were losing business because of unfair advertising methods.

So as a small business, what can you do to protect and promote your brand, and what is unauthorized when it comes to aggressively competing on the search results page?

1. Secure Your Local Listings (Before Others Do)

The easiest way to prevent others from wrongly claiming your local listings is to beat them to it. Google Places makes it difficult to claim a listing that is not yours, however there are loopholes that shady-savvy marketers have discovered, as UFSAA found out.

Below I’ve segmented the local search sites into three levels of decreasing importance. When claiming your local listings, I suggest fully optimizing each tier (see Tip 2, below) before moving on to the next level, as they will have the greatest impact in creating better visibility for your brand on the search results page.

Tier 1: Google Places & Yelp.

Tier 2: Facebook, Yahoo Local, Bing Local

Tier 3: Yellow Pages, Localeze, Superpages, CitySearch, Yellowbook, and MapQuest.

2. Optimize Your Local Listings to Bolster Local SEO

Each interface has different fields to populate. As an example, I am focusing here on the options Google Places provides, and the significance of each.

Very simply, the more complete your Places page is, the more prominently it appears on the search results page, and the more likely the user is to find the information they were seeking. Including all this additional information and claiming your local listings bolsters your local SEO strategy, allowing you to dominate the organic search listings for highly relevant traffic.

Company, Address, Phone: These fields are the essence of local; alerting the search algorithm that you are indeed relevant and within the local radius of the search.
Note: Phone number is especially important in this instance, because local searches are much more likely to be done from a mobile device, and these users have a high propensity to call you.

Email & Website: Not essential, but including these fields allows the user to learn more information about your brand, and gives them an alternate means of contacting you.

Description: 200 characters are given to sum up your business. Depending on how well known your brand is, you may wish to write your slogan, give important details of your company (locally owned since 1985!), or attract users with short marketing copy (Lowest prices on flowers, guaranteed).

Categories: Five categories are given, and I recommend using them all. This helps both the search algorithm and the user understand your expertise better.

Photos & Videos: Boom! One of the biggest things you can do to increase your real estate on the search results page, and attract a users attention is to add photos (up to 10) and videos (up to 5) to the local listings page. Often times businesses do not include any good multimedia with their listings, making those that do stand out amongst the pack.

Hours of Operations: One of the main reasons people use local search is to find out if/when businesses are open. This is an optional field, but a very important one.

Payment Options: Letting the user know ahead of time what is accepted as payment is a good business practice. You’re a restaurant that doesn’t accept American Express? Please let me know so I’m not out of luck after ordering dinner.

Additional Details: This section is reserved for other details customers should know about your business. Do you validate parking? Include that. You have student discounts every Thursday? Include that. Accept competitors’ coupons or interesting trades? Include it!

Stay tuned for the other three tips… coming tomorrow!