Color in Web Design

Posted by jhullman at 12:44 pm | Filed In Design, Info Visualization, Uncategorized

Color perception is a tricky business - the way a color makes a person feel, the colors we choose to wear and identify with, is about as subjective a topic as you can yet. But studies in perceptual psychology have also shown certain colors to have certain effects across subjects, albeit with sometimes contradictory results. Use of color on websites becomes an interesting area of investigation. How does one strike a balance between the colors the designer prefers, and the associations that color might bring up for users? What facts can we be sure of when it comes to the effects colors produce?

Color wheel

Not too long ago Mike wrote a post discussing a report from the Journal of Usability Studies, originally published here. The take-away is that a study on color combinations on websites showed that both classical and expressive aspects of aesthetics (meaning both formal guidelines, and more subjective ‘feelings’ produced by colors) both affect users. Particular color combinations were shown to be more effective than others - specifically, “the split-complementary color schemes that utilized a cool primary color (blue) for the top or global part of the page and then used either another cool color (medium blue) or a warm color (orange) for the secondary page components provided the color balance that users found most aesthetically pleasing”, in comparison to double warm colors.

This information is incredibly useful to designers, and raises the question of what further conclusions might be drawn. But searching the web for what others have to say about color in web design brings up the expected contradictions and unsupported facts - for instance, did you know that
“white is associated with youth and freshness,”, or that “orange is associated with fun and youth?” What’s funny is that the first site cites the second for information.

So no definitive source exists. While I typically prefer data to back up guidelines, my desire for further guidelines led me to turn to what some of the seminal thinkers on form and color had to say about what colors mean. Wassily Kandinsky, the early abstract modern artist, developed his own theory of color early in the last century, one that has been much referenced by researchers following him in art theory as well as other fields. Why? Even if modern art isn’t your thing, its hard to deny Kandinsky’s talent (skill?) using color to produce effects on a viewer. The experience of viewing a Kandinsky up close, is, (imo), difficult to reproduce.

Several Circles

So what does he have to say? Blue, found to be effective in main navigation on sites, is associated with depth and restfulness; yellow is its opposite, the most aggressive, insistent, and disturbing color. The mid-point of these two “active colors” is green, a color that feels stationary as a result, and is thus even more restful than blue. Black and white, neither of which are “active colors” themselves, represent silence, but one (white) with possibility, while the other (black) brings up connotations of death or impossibility. These two opposites also combine to form an even more motionless, silent color, grey. Red is an intense warm color, but lacks the quality of reaching out to the viewer that makes us perceive yellow as so aggressive. Orange lies between the two in seeming closeness to the viewer. Brown is passive, and violet’s connotations depend on the amount of red/blue creating it.

What I like about Kandinsky’s ideas is that they are a basic guideline that describe the less tangible qualities (degree of seeming “motion”, for example) over focusing on more debatable connotations.

SEO and Usability: Best Friends?

Posted by Mike Beasley at 10:10 am | Filed In Uncategorized

Is a good user experience essential to get your website a high ranking in search engine results? It may well be.

Over time, search engine optimization tactics have changed as the search engines have become more sophisticated. You can’t count on things you did yesterday to have the same results tomorrow. Good title tags? Sure, you have to keep giving your pages good titles, but now you have to make sure people are linking to your site.

The search engines’ goal is to provide you with exactly what you need when you use their search engine, and it is in their best interest to use the best techniques available. Any SEO tactic is probably going to have a limited life not simply because they wants to stay one step ahead of the rest of us, but also because improving technology allows them to do their job better.

So, if we assume that Google wants to provide its users with the most relevant websites, and that the specifics of how they determine relevancy are going to continue to evolve, then maybe it follows that the best long-term strategy for ranking high in search results is to create a site that actually is relevant. To have a site that speaks the same language that your users do. To make a site that’s valuable and leads them to come back and to tell their friends about it.

Of course, SEO tactics are still going to matter. Until the day comes when computers can really understand the meaning of your site, you’ll still have to work to expose what your site is about to search engines. I’m thinking that user centered design, that getting your site right for the people that you want to reach, may be the right place to start SEO efforts.

Is Social Media the new Male Bonding?

Posted by doneil at 16:55 pm | Filed In Social Media

Cone, inc. published a remarkable survey with some striking findings about social media. Many high points are touched on at Search Engine Watch, but the point that struck me as most telling was the high number of men who use Social Media. Specifically, “Men are twice as likely to interact with companies via social media than women. 33% will interact one or more times a week while only 17% of women will.”

C\'mon Paulie, friend me on facebook already
C'mon, Paulie, friend me already

There are some questions about how this survey uses “social media”, but if it relates to a company, it probably has to do with forums or blogs. The other question is what it means to “interact”. Is that someone reading a company’s blog? Posting an opinion?

I find these questions fascinating, because Social Media is often described as the “softer” side of online marketing. What might we learn about what Social Media means? Is it just a hyper-personal information tool, which often appeals to men more than women? Do men like the fact that they can dialogue through posted, uninterrupted entries, as in a blog post or a forum? How closely do men observe the activities and opinions of other men in these forums? The survey opens up a whole world of great questions.

My unscientific guess, supported by our local male-geek-expert Jessica, is that men are heavy users of forums and blog comment groups in order to gather information and learn about positions of other posters. The fairly confrontational nature of forums may lend itself to male dialogue patterns.

So. If a company wants to bring women into the fold through social media, what should it do? Are there formats in Social Media that encourage more female participation than male participation?

I’ll ponder these things as I check my ESPN rss feed.

We’re Hiring - Sales Representative

Posted by admin at 15:21 pm | Filed In Pure Visibility

We’re hiring!

Pure Visibility is looking for an enthusiastic, responsive individual to join our sales team. This part-time position will support our existing sales team by acting as a first contact for incoming sales leads, someone to help us qualify new opportunities and promote our product offerings.

Details on the open position can be found at: Sales Representative description

To apply please send your resume and cover letter before October 10, 2008 to: jobs@purevisibility.com

Creative Brain Documentation

Posted by jhullman at 11:29 am | Filed In Info Visualization

MIMA Summit

This week, the MIMA Summit–that’s the Minnesota Interactive Marketing Association–invites bloggers to respond on additional topics of interest to internet marketing companies large and small. Such as Topic #2: Speaker Leah Buley asks, “What’s the process for creative brainstorming at your company? Who gets involved with creative exploration, and how do they do it?”

“Creative brainstorming”. When it comes to a typical day at Pure Visibility, what doesn’t fall under this heading?

Creative brainstorming as it happens here could be applied on the individual, small group, or entire group level. All three happen on a regular basis.

The individual level looks most like a person staring at a computer, surfing the web with an expression that is maybe more thoughtful than usual. Nothing too exciting there. Depending on the person, he or she might be 1) taking occasional long longs out the window, 2) eating chocolate, 3) drinking a caffeinated beverage, 4) listening to music, 5) leaving the computer to take a walk around the block.

(Note: If you work here and do not feel your brainstorming process has been adequately described, please respond.)

We are a very collaborative company, so there is plenty of collective brainstorming at quarterly strategy meetings. Additional problems and potential opportunities alike are addressed during productization meetings, daily stand-ups, monthly strategy meetings, and weekly meetings.

Some of these behaviors are motivated by Mastering The Rockefeller Habits, a book which helps companies define themselves and achieve success through consistency and goal-setting. Check out this post on the main points of Mastering the Rockefeller Habits.

But we have other company-wide “secrets to creative brainstorming” as well…

Brainstorming Secret #1: The color-scheme that dominates not only this blog’s skin but also our office environment. In addition to the blue, orange, and green, we also have walls painted yellow and purple. Do they work in inspiring creativity? We are still A/B testing that.

Brainstorming Secret #2: A wii system. What could be more creative than video games?

Brainstorming Secret #3: A crystal ball in one of our conference rooms. Co-founder Linda Girard, who is “futuristically talented” according to another great book, “Strengthsfinder”, may even provide an online video tutorial on this very blog one day, instructing others on how to use this prop.

Brainstorming Secret #4: Whiteboards. This one is not a secret as most offices have them. It is also unclear whether the object itself actually inspires creative thought, or just accompanies it. But at least one person here has an attachment to the whiteboard, and so I will mention it.

Use Causation to Convert Leads

Posted by jhullman at 13:07 pm | Filed In Design, Search Engine Marketing

Have time to read a blog post? What if I told you in just a few short minutes you could walk away with increased knowledge of persuasive design techniques?

B.J. Fogg, a well-known researcher in the land of web design and info architecture, who’s been influential in discussions of web credibility, is also the author of a book on Persuasive Interaction. In short, “captology” as he calls it, is the idea of computers as persuasive technologies.

One interesting idea Fogg suggests is using cause and effect to persuade potential customers to convert: Fogg uses the example of how using curve of a simple graph symbolizing the growing nest egg of a customer can be juxtaposed with an image of one of the luxury perks, such as a hotel or yacht, that could result of the savings. I like this idea, but immediately begin thinking of other ways to show cause and effect online. Before and after type pictures are one obvious idea. But not everyone responds to pictures; some like hard facts, some like charts. Is there a “best” or “correct” way to use cause and effect?

An email newsletter I came across this week emphasized this same idea, cased as describing a service based on its benefits, rather than the logistics of what it entails. Reading it I imagine “fluffy” web copy, the kind that harks of empty promises and turns me off personally as a consumer. Thus as straightforwardly effective as the idea sounds, the same quandary presents itself: how can I speak to a variety of potential consumers on the same page?

The basis of the question seems rooted in people’s differences when it comes to preferred levels of specificity and presentation-types. A little research turned up Dave Young’s great resource on tailoring web design to different types of decision makers. The video uses a 4 quadrant grid to dichotomize fast versus slow decision makers as well as emotional versus logical ones. My dissatisfaction with over-generalized web copy describing benefits results from being a fast, logical decision maker. I want anything I’m going to read online to be quick to get to the facts.

One question that still lingers after watching Young’s video relates to whether there is any risk in combining so many types of content in a single page/site. I am thinking both of the example contractor’s site that Young uses, and Fogg’s example above of the graph in conjunction with the picture. The latter combines not only symbolic and realistic representations, but also emotional and logical ones. It is a fact that many people are scared of numbers and graphs. Is there a chance that some emotional folks will be scared off by certain charts, or numbers displayed too prominently? On the flip side, I do feel there are limits to how much “soft” marketing content I can handle before I am scared off.

Examples of sites that go to far in combining types of content would be appreciated!

The KEY Performance Indicator for lead generation websites

Posted by doneil at 14:05 pm | Filed In Search Engine Marketing, Uncategorized

As any sales person can tell you, just because it’s a lead doesn’t mean it will be a sale. The quality of that lead has a huge impact on what will happen at the end of the line. The problem is, of course, that for many high-value, complex products, the time lag between a lead and the ultimate sale can be so long that it is very difficult to identify what worked and what didn’t. By that measure a lead on a website is probably not a key performance indicator.

So what does a company do if it wants to use a website to increase qualified leads? We recommend going one step deeper and tracking the number of leads make the cut after qualified by an internal sales member. Salesforce, which is our CRM tool of choice, calls this step an opportunity, so we call it the opportunity conversion rate.

close-the-loop!

The reason that opportunity conversion rate is such a useful metric is that opportunities are a source of rich feedback for the sales process. Internal sales teams are the meeting point between sales leads and the external sales team. Their position as a negotiator between leads and sales staff creates a real understanding of what a lead is, and how either it or the sales process can be improved.

You can move the needle on opportunity conversion rate by either changing the nature of the leads you get, or changing how they fit in their sales force.

If you want to change the nature of the leads you get, this will probably require a change in the keyphrase markets you’re targeting and the content of the website. Leads of poor quality can give the marketing team insights into how to improve the website so that better qualified leads are brought in through that channel. The better qualified the lead, the higher the opportunity conversion rate will be.

Although this may seem like the easier path, the truth is that a good website reflects essential understandings of the market a company is trying to reach, and is a process that often takes a surprising amount of time. A more short-term solution can be to modify the sales process so that the vetting of leads from the website better reflects what those leads are.

For example, a sales team might be configured to manage well-qualified, late stage leads, perhaps from referrals or through specific government contract processes. In this case, the leads coming from the website might be far too early, because they came from technical buyers and researchers trying to identify options for their executive team to assemble budgets. In this case, the sales team might be trained to qualify these leads and send them material that will provide deep answers about the product and its capabilities, with a plan to do a follow-up in a month. These changes could reduce the number of unqualified, early-stage leads taken on by the sales force, which would in turn give them more time to hunt down and close more mature deals.

Ultimately the best metric is one that can be easily measured and is closely tied to the marrow of the business goal, so once the strategy for improving the sales process has been identified, the KPI can push into web-based metrics, which are fairly clear, easily collected, and closely tied to the outcome of marketing efforts.

Work Identity / Internet Identity

Posted by jhullman at 12:19 pm | Filed In Social Media, Uncategorized

MIMA SummitHere at Pure Visibility, blog authors have a rotating schedule. Last week, I wrote a commissioned article per request of a co-founder; upon publishing time, I found myself hesitating.

Hoping that any potentially offensive reading would be lost in translation, I asked a co-worker, “Think I could publish my blog post as administrator?”
His puzzled look told me he didn’t quite see what I was getting at. “Sure, but …?”
My awkward attempt at explaining that the post was not congruent with my (entirely self-perceived) blog reputation followed. My blog screename, containing my last name, had inspired a minor narcissistic crisis.

This anecdote is brought to mind by the MIMA Summit’s recent call to bloggers for responses to a list of questions in preparation for upcoming event. The question: “The influx of people using social networking on and off the job has led to an always on, casual online environment. Have you adapted you customer service model to respond? Who has a public voice in your company? What are they saying?”

First off, to unpack a rather vague query. Possible interpretations of this question read:

  • Have you instituted a policy to handle online customer service communications during non-work hours?
  • Do you have a profile on X representing your company? (where X is any number of social networks)
  • Do you have a policy to handle communication from customers/potential leads who initiate contact thru X?
  • Do you monitor the public online activity of your employees in non-work hours?

To answer the questions posed directly, around here, everyone has a public voice via this blog. Is that a good thing? Yes and no, I imagine. We are also a small company though, and until we have the resources to specialize enough to have a full time writer, it will have to do. What are they (the public voice of the company) saying? Nothing shocking, obviously, seeing as rules have not yet been put in place to monitor this. We have a few profiles on social networks, but again, the rules dictating their use are not so strict, if existent.

In a company where communication is good and/or employee motivations are aligned with company ideals, what the public voice of the company says should not differ from what any one else would say if given the choice. As social networks and off-hours online interactions pose a potential threat to the company’s unified front, companies might spend more efforts not on policing behavior but rather on aligning beliefs.

More interesting than the straightforward answers to this question are the forces that inspire it in the first place. What is it that has changed in the last 20 years, causing employees who may have avoided all thought of work after hours in the past to feel so compelled to answer, say, the stray business-related emails that trickle in on the weekend?

A big part of the change is no doubt related to our changing perceptions of the office space. Phone and computer were once two different mediums, and both grounded firmly in a physical office for most people. Today, the two have united for many businesses, with a large portion of work communications occurring online, and the environment that serves as conduit being portable and ubiquitous. It takes far more self-control now (for some of us at least) not to work during off-hours. Here at Pure Visibility, for example, we work on Mac laptops that we tote home with us (most of us) and use as our primary computers both for work and personal business. On the weekend and every evening, I fire up my computer to check on something non-work related, but am confronted with the files I saved to my desktop before leaving work, or I login to my email and am confronted with work emails, which have been forwarded from my work address. To constantly be switching from promptly answering communications and tackling tasks required during the workday to exerting the will power to keep myself from answering them, all within an environment (desktop picture, etc) that my eyes see and my mind perceives as being exactly the same, is difficult to say the least.

As environments become conflated, so do identities. “I am no longer just Mike outside of work, I am Mike from Pure Visibility” says a co-worker, describing a situation that is the perfect converse of the blog crisis above. The record left by online social networking means we are always representing the company.

“La perruque” is the french term for personal business done on company time, which no doubt spiked upon the embracing of the internet in many an organization. Michel de Certeau writes in his book “The Practice of Everyday Life” that la perruque is a tactic used by the masses to subtly resist the powers that be. The real question is, What is the french word for the opposite, the subtle influence on employee identities exerted by the business, even the off hours?

Will paid search prices be affected by Google - Yahoo search ad deal?

Posted by jyoung at 14:16 pm | Filed In PPC, Uncategorized

hal varian, sam eagle impersonator

Hal Varian, Chief Economist for Google, Berkeley Professor, author of the awesome book Information Rules and amateur Sam Eagle impersonator, tears down a white paper by an SEM company that predicts that the deal Yahoo made to serve Google ads will cause a 22% increase in Yahoo PPC bid prices. Varian asserts that the defects in the paper’s methodology make its conclusions about as legitimate as a $50 Rolex.

Whew, I’d hate to be those guys. The thought of going toe to toe with Varian is terrifying. But Professor Varian’s critique of the study does nothing to address advertisers concerns that changing the bidding structure will impact the price of advertising on Yahoo keywords.

Ask Jeeves partnered with Google to serve ads on Teoma and other products back in 2002. They determined whether to display an Ask Jeeves ad or a Google ad by the $$$$ they’d receive. Expensive ad goes to the top. Makes sense. Professor Varian says that Yahoo has a “strong economic incentive” to serve their own ads rather than Google’s; full share vs. partial share of profit. He also points out that Google and Yahoo won’t be able to see one another’s bid prices.

But neither company has detailed how their ad services will be integrated. Advertisers make higher bids for Google than Yahoo; it’s not unreasonable to speculate that Google and Yahoo might adopt a bidding model that would result in advertisers driving up prices on Yahoo keywords. There has been no information on the workings of the bidding system that demonstrates that this won’t occur.

it's a search engine spider, get it?
spider stories: google yahoo deal questions

Here’s Google’s press release about the agreement to provide ads for Yahoo. http://googleblog.blogspot.com/2008/06/our-agreement-to-provide-ad-technology.html

Here’s Yahoo’s press release on the same subject.
http://yhoo.client.shareholder.com/releasedetail.cfm?ReleaseID=316450

Search Engine Watch Article about Google deal to provide ads for Ask Jeeves
http://searchenginewatch.com/showPage.html?page=2164921

Google Privacy Policy Update

Posted by jyoung at 15:20 pm | Filed In Google

Last week’s Google privacy update, reveals that the company will anonymize IP addresses after 9 months, down from 18 months. Check out this NPR: On the Media piece about privacy concerns arising from Chrome and other Google services.

Google VP of Search Products and User Experience and Ninjitsu, Marissa Mayer, asserts that Google is better qualified to choose privacy settings than end users, that data storage involves balancing privacy concerns and the utility of usage data for product development, that Google is very open about what user information they collect and retain, that ISPs really have a whole lot more data than Google does.

did you mean is a Google.com feature using search data


My favorite line is Bob Garfield’s stinger, “Does Google believe, institutionally, that all the discussion of privacy concerns is actually stifling innovation of your algorithm and other technological development…or do you kind of get why it’s important to all of us?”

Right on. I work for an Internet marketing company that exists mostly because of Google and the ads and search results it serves. Because Pure Visibility is an AdWords and Analytics partner, we get to communicate our successes and concerns with reps at Google. I know a number of Googlers personally. I’ve had a really nice time at lectures at the Google Office in Ann Arbor. None of this precludes my wariness about Google’s effect on my privacy online.

By Christmas this year, I’ll have been a Gmail user for four years. During that time, I’ve sent and received several thousand emails. Google has used the “concepts” in emails I’ve written and received to show me thousands of ads for products and services that might interest me. I’m pleased that I don’t get too much spam, I love how searchable my mail is, and I feel confident that my data won’t be lost. But even after four years, I remain concerned about the decision I made to exchange access to information about me for the privilege of using Gmail. I look forward to looking deeper into Google’s privacy policy and writing about privacy and advertising on the web in future posts.

Check out Bob Garfield’s blog for Advertising Age
http://adage.com/garfield/

Visit the Google Privacy Center for detailed information about the use of your personal data by various products. The videos are pretty good, explaining what data the company collects and why; not too much technical detail.
http://www.google.com/privacy.html

March 2007 Google Privacy Policy Announcement
http://googleblog.blogspot.com/2007/03/taking-steps-to-further-improve-our.html

September 2008 Google Privacy Policy Announcement
http://googleblog.blogspot.com/2008/09/another-step-to-protect-user-privacy.html

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