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Archive for 2008

Prolonged Visitor Engagement – A Metric for Success?

Here at Pure Visibility, analysts recently used competitor data to find a decrease in Time on Site for a client competitor’s site. Is this evidence of an improved site design, perhaps a redesign? Happy visitors, quickly finding what they need? But isn’t Time on Site also sometimes used as an indicator of successful engagement, in the absence of Conversion Rates, to determine whether a page is successful? (albeit with a bit fuzziness due to the way time on site is calculated online). Should we celebrate a trend toward long sessions, or cringe in horror?
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Good Personas Punch You in the Gut

Anyone can throw together a description of a website’s primary users. You just string together some facts about the users’ skills and knowledge and tasks that they are trying to accomplish. That’s not a user persona, though. When you create a user persona, you create an artifact that makes people care about the user’s experience.

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Web Archiving (introducing, Zoetrope!) and Web Analytics

Wouldn’t life be easier for web analysts if we could easily look at our data with full knowledge of the context in which it was gathered, including what was happening on competitor websites? Google’s Site Overlay Report is one example aimed at providing a “data + context” tool. But this report’s simplicity (not to mention technical limitations with many site codings!) make it pale in comparison to a cool new system that allows interacting with archived websites.

MIT’s Technology Review today came out with news on a new system and interface for tracking and analysis of temporal changes to websites. It’s called Zoetrope, was designed by researchers at Adobe and the University of Washington, and could really up the bar for analytics intelligence!

Features:

  • a query language
  • indexing that allows quick processing
  • visualizations

What you can do:

  • temporally scroll entire sites, or just portions of site (multiple at once, if desired)
  • view news stories on a time line
  • generate visualizations of temporal data on multiple sites at once
  • export data to present elsewhere (Google docs and Motion Charts are plugged as a suggestion

It’s easy to see how useful this could be. One of the biggest causes of analytics “murkiness” is the fact that in saturated markets, where innovation is rapid and constant, it can take hours to investigate why numbers might be down, usually by researching the actions of competitors, consumers, etc. By allowing quick, easy comparative monitoring across sites, Zoetrope could revolutionize business intelligence mining. We could scroll through and visualize competitors’ price data, for instance, in order to investigate why purchases on an e-commerce site might be unusually low (or high). At the same time, a relevant news source for the industry could be scrolled through or the topics visualized over time, providing a comprehensive view of the market.

The only drawback? We have to wait just a bit longer, while additional features are being designed, before Zoetrope can be released.

Can Businesses Use Flickr?

A provocative piece on Search Engine Journal incited some interesting comments about tension between marketing strategies and the interests of Internet users.

The author’s job is doing SEO for a company that sells eyewear, and one of his initiatives recently flatlined. One of his strategies was to create an account for his company on the Flickr (the Yahoo-owned photo hosting and sharing service) account for his company, and post pictures related to their business… movie stars wearing their products, pictures of the stuff they sell, etc. The idea was to create images with keyword rich titles that would show up in search engine results, and get people to the company’s website by linking to it in each Flickr picture description. In December 2008, the account got shut down for violating terms of service regarding commercial use.

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Who owns your web marketing data? You do, so protect it!

Most large companies have at least some online data with an outside vendor or agency. Since even good agency relationships aren’t permanent, there will be a point where the data managed by that agency needs to come back home or migrate to another agency.

Yet many companies don’t have the simplest legal or procedural checks in place to make sure that their precious marketing data stays with them. In fact we have even worked with agencies that insisted the company’s sales data was theirs and could not be transferred at all.

We have also been utterly surprised to find agencies that are not interested in taking on the existing data during a handoff. As a result, that company had to start from scratch when creating their paid search campaign, delaying effective marketing for nearly two months.

Don’t let this happen to you! Your online traffic data is one of the most important sources of information for future sales effort that exists. Here are three simple steps for protecting your precious online marketing data:

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Internet Privacy Hype: Fun for Web Analysts!!!

Stop! If you plan to read this post, I will need your detailed itinerary for the day, your most recent ingestion, and your most secret hopes and dreams, all of which I will oneday use against you.

Or this appears to be the fear of many people responding to the discussion of privacy from the New York Times this week. It is no new concern that the digital pervasion of our world has led to more comprehensive data on what people do, and that there are many companies eager to profit from the collective intelligence movement.
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Google Analytics Motion Charts Tips

Intimidated by the slick moves of the new GA Motion Charts? Gaining insight was hard enough with a stable graph, you might be telling yourself – how can I find the trends in one that changes before my eyes? These quick tips will help you use the charts both within a larger analysis process, as well as offer insight on some of the trickier Motion Charts’ options.

The great thing about Motion Charts is that they allow for several distinct types of analysis: higher-level identification of trends, as well as exploratory analysis aimed at finding “buried treasure”: the less obvious trends, or the unexpected spikes in traffic or value for a dimension that lead to new marketing tactics.

We’ll start with some tips for using the Motion Charts at a higher level. Let’s say you are a Marketing Director, with no analyst in the department to make sense of the charts for you (a not-uncommon phenomena!) What essentials do you need before clicking the ‘Visualize’ button?

First off, its important to realize the distinction between the Motion Charts as compared to the more standard line, pie, and bar charts. In contrast to “bins” of data represented in a bar or pie chart segment, Motion Charts uses unconnected points to represent the values for various dimensions (Keywords, Traffic Sources), and metrics (Time on Page, Goal Conversion Rate) within the chart. Each point is one value for a particular time step. This means that some of the basic guidelines required of analyzing point pattern data become important.

First of these guidelines? Learning how to tune out random variation, or those spikes in the data that don’t suggest larger trends, is key. For example, here is one view of keyword data, followed by the view of the graph immediately following:

Notice how in the second shot, which represents just one day later, the bubble representing “internet marketing company” has shifted to an entirely new position? Focusing on this single jump takes you further from identifying the big trends at work. If it’s higher-level, comprehensive trends you seek, get used to tuning out these jumps, and focusing instead on bubbles that hover in the same general regions of the graph.

By default, the GA Dashboard segments the time period into days. But when looking for big trends its appropriate to change the time so that values are averaged over the week (Select the middle button next to the “Graph by” label. Doing this will make it easier to filter out the variation you don’t need to worry about.

Now for some analyst-level tips related to one of the features of the Motion Charts that might be less intuitive. Let’s start with an example. Here are two shots from the same graph at different points in time. Again, the data is keywords:

Notice how in the first shot, all of the values hover in a line above the X-axis? This formation continues for most of the period, except for a single day in which the bubble for one keyword, “pure visibility” moves to the very top. In the last example this was exactly the variation we wanted to tune out. This time, we’ll take notice of the spike (and perhaps look the traffic sources, visitor regions, or other dimensions for the date in question).

But what about all the other keywords? Should they be ignored? When doing a deep-dive analysis, there may be slighter, yet still noteworthy insight within their values. For instance, what if there is a slight trend toward higher or lower values for for variations containing a single keyterm? To a paid search analyst controlling a large budget, this sort of insight could suggest more (or less) use of the term in paid search marketing.

There are two ways to find this subtler differences, when the graph’s scale makes it difficult at first view. The first involves changing the scale from “Lin” (linear) to “Log” (logarithmic):

This above example is a time when changing the scale will allow you to focus on the more granular differences between the other words. A logarithmic scale is appropriate whenever the range of the values being graphed includes both very large and very small numbers – and those few large or small numbers make other values look virtually identical.

The second way to scale the data so that the big trends (those bubbles representing much higher values) is to use the search bar at the bottom of the grid to filter out the keywords or other items (Traffic Sources, etc) that are throwing the scale off. This example uses a regular expression to exclude the term “pure visibility”, both with and without the space between words:

Happy graphing with Google Analytics Motion Charts!

How SearchWiki Affects Your Site’s Relevance

What is Google thinking with its new SearchWiki product?

Google launched SearchWiki on November 11th, stirring considerable controversy.   There have been complaints over the inability to opt out of SearchWiki and the appearance of the product and concerns over privacy and what influence random strangers may have over search results.

With SearchWiki, Google has delivered a perplexing user experience. How do you know whether a search result was relevant or not before visiting the site? While the ability to remove search results makes sense when a user is looking for information, what incentive do users have to go back to their search results and vote up or comment on a search result after they’ve found the site they want?
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Great book on Landing Page Testing

Have you ever wanted to be systematic about testing different versions of a popular page on your site, but felt overwhelmed by questions of how long a test should last, which traffic channels should be sent to the pages being tested, and how certain your results are? Landing Page Optimization by Tim Ash is the most comprehensive book available on test design, analysis, and the finer points of both.

The book’s clarity is its strongest feature. The risks, advantages, and disadvantages of A/B versus multivariate tests are explicitly defined, and examples that put success in terms of revenue are used throughout the book.

Another memorable aspect is Tim’s observation that both the visits to the site, and the element variations being tested on a page (for example, the font, or a graphic, or any other aspect of the page design) are are independent of one another in effects. This is something we’ve discussed here at Pure Visibility on multiple analytics projects. For example, you may have a page for which you are testing two background colors, and two very different button designs. It may be very well be the case that the color and the button design displayed effect each other, either positively (increasing the conversion rate) or negatively (canceling each other’s positive effects). In this simple scenario, it is relatively easy to add tests for each pairwise combination of elements, to determine the truly winning “recipe”. However, in a more complex test, separate tests of each combination increase the time and data needed for the test. Sometimes, independence must be assumed to some degree. Kudos to Tim for addressing this in a book anyone with basic stats knowledge can understand.

Responses to Facebook Forays into Experimental Advertising

Backstory: On November 11th, the Wall Street Journal has an article that says Facebook still isn’t selling ads like MySpace, despite surpassing their market share. It’s interesting, and compares formats of online advertising that are now considered traditional with more novel ideas like Facebook’s engagement ads.

Wired and cnet were, of course, among those to respond to the the WSJ article. All three articles quoted industry & media research people, like eMarketer, Forrester, etc. But here’s the part I want to talk about…Wired takes a quote from the AdAge interview with Ted McConnell, who heads up Proctor & Gamble’s interactive marketing and innovation operations.

“What in heaven’s name made you think you could monetize the real estate in which somebody is breaking up with their girlfriend?”

The piece on McConnell is wonderful, read it; it shows that he’s very conscious of the potential value of demographic targeting on sites with user generated content. But he identifies as a consumer advocate, and suggests that the propriety of monetizing media is dependent on who creates it and why. It bears consideration; I’m really interested in how to do online marketing in ways that satisfy both consumers and advertisers. I feel that way because advertising is core to the business model of many free web-based apps that I’m crazy about.

So, take McConnell’s example. How, in heaven’s name could you think about monetizing the real estate where someone’s breaking up with his girlfriend.

A couple ideas:
Puffs (P&G tissue brand) a sad story contest. prize = a vacation for one.
iTunes or Amazon solicits user created breakup mixes

What do you think? Worst / most heartless ideas you’ve ever heard? Am I awful for thinking that would be funny? You see any fun opportunities given this difficult hypothetical?

WSJ : Facebook Tries to Woo Marketers
cnet news : MySpace beating Facebook on ads? Well, duh
Advertising Age : P&G Digital Guru Not Sure Marketers Belong on Facebook
Wired : Facebook Ads Not Dead Yet

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